RENTAL OFFICE CUSTOMER SERVICE: We want to provide excellent customer service and want to know if anything needs attention in your private cabin during your stay. Please know we are not a hotel, motel, condominium or inn and do not provide amenities similar to a hotel, motel, inn or condominium. We do not offer or provide hotel-like services such as housekeeping or linen service, do not replace the linens or towels during your stay; no meals, laundry service, swimming pool, work-out facility, clubhouse, etc is available. Please plan accordingly and pack anything you need. The physical feature of the rental properties and supplies are owned and controlled by the individual property owner, not by the rental agency.
AGE REQUIREMENTS: All the guests must be 21 years or older to occupy a one bedroom property; 25 years or older to occupy two or more bedroom properties. We require a valid State issued driver’s license, State issued photo ID or passport for all guests on file before occupancy. No occupancy allowed or refunds issued on account of misrepresenting your age.
TOTAL GUEST COUNT MUST BE AS RESERVED: Maximum occupancy is for the number of adults & children as reserved. We wish to provide a peaceful environment for all guests. Our properties are not to be used for events. There are no visitors permitted, no congregating, no groups, no parties, no family reunions, no weddings, no wedding receptions, no unregistered guests, and no pets or animals in any of our properties. This policy includes inside the property and outdoors, including lawn & deck! Any discrepancies will result in guest immediate eviction with no refund. We are happy to provide recommendations for places in Gatlinburg that can host your parties and wedding receptions.
SECURITY or BREAKAGE DEPOSIT & PET or ANIMAL VIOLATION FEES: Guests are required to post a $200.00 security deposit using the credit/debit card on file. This security deposit is not due or processed until the day of arrival. If no funds are available on the card provided for the damage deposit, guest will not be allowed to occupy the property until the $200 cash deposit is made. The credit/debit cardholder are liable for any damage, misuse, internet data overage fees, pet violations, registered guest count violations, missing items or ruined (including towels, sheets, comforters, blankets and pillows). To help assure return of your security deposit, please complete housekeeping to be ready for the cleaning crew. To avoid charges to your security deposit, please have your housekeeping completed and your cabin ready for the cleaning crew by completing the following: Please dispose of all food items from plates, bowls, cookware, cabinets and refrigerator, and thoroughly wash, dry and put away any items used in the kitchen. Place used towels and wash cloths on the vanity. Lock all windows and doors, set security alarm (if equipped). Dispose of all trash at our dumpster. If guests do not wish to complete housekeeping or remove garbage, there will be a charge against the security deposit. The cost to repair or replace at property owners' discretion any damage(s) will be charged to the guests' cash deposit and/or credit or debit card. NOTE: Guests should read and follow departure instructions listed on the registration slip and noted in the property to avoid any additional fees after your departure. Damage charges are not limited to the $200 security deposit. The guest understands that this damage deposit in no way limits their liability and accepts responsibility for any damages in excess of the deposit. Any unused portion of security deposit is released within 72 hours of departure. Unused cash Damage Deposits are mailed out within 14 days of check-out. We notify you only if damage exceeds the $200.
NOTE: WE DO NOT ACCEPT ANY PETS or ANIMALS. In vacation rental, our number one issue is guests disregard the no pets or animals policy. Remember these are privately owned properties and the property owner does not allow pets or animals in their property. From time to time, guests feel they can bring a pet(s) or animal WITHOUT discovery. We charge an additional $1,000 MINIMUM pet fee plus all damages. If the pet(s) or animal(s) is/are discovered during the stay, we immediately place the pet(s) or animal(s) outdoors and guests are immediately evicted with no refund plus charged the $1,000 additional pet fee plus all damages.
Honeymoon Hills Cabin Rentals is happy to report that damage issues are RARE and THANK OUR GUESTS for the respect and care they've shown during the use of these properties!
Tennessee Statewide SMOKING BAN: Tennessee has an indoor air quality law which banned indoor smoking with a State fine of $500. EXTERIOR decks and porches are excluded from the law. Any guest found in violation of the State Law will be asked to leave with no refund or exceptions.
GENERAL INFORMATION & FREQUENTLY ASKED QUESTIONS:
Many travelers have never rented a privately owned vacation home! For this reason, we have complied a 'Frequently Asked Questions' to make you more comfortable with using someone else's property! We encourage you to review and become familiar with all policies to prevent any charges you could have avoided upon your departure!
WANT TO EXCHANGE PROPERTIES for SAME TRAVEL DATES: Your preferred property is assigned to you for specified dates and removed from inventory. If you wish to have a different property assigned for same travel dates, you must make the change at least 30 days prior to arrival. A $50 processing fee is charged EACH TIME you move this reservation to another property for same dates.
REFUND POLICY: We have a strict no refund/no reschedule policy. All deposits and/or payments toward reservations for your vacation rental cabin are non-refundable. Our Deposit Assurance is available at time of booking and guarantees a full refund, less the cost of the protection fee, up to 90 days prior to your arrival. Less than 90 days from arrival the Deposit Assurance will allow you to re-book your stay within 12 months of your original travel dates in the original property booked. 100% credit will be applied less the cost of the Deposit Assurance up to 14 days prior to your scheduled arrival. The number of nights re-booked must be at least the same or greater. Nightly rate may vary depending upon your new travel dates. Blackout dates of June, July, October and major holiday times are excluded to accept reschedules unless those exact dates were your original travel dates. Without the Deposit Assurance we adhere to the strict no refund/no reschedule policy. There are NO REFUNDS FOR EARLY DEPARTURES. If you have ANY concerns regarding cancelling or rescheduling we strongly encourage you to include the Deposit Assurance to protect you against an unforeseen event where you would need to cancel or reschedule. In the event this reservation is completely canceled by the client, any deposits and/or payments paid are applied as cancellation fee. Your request to completely cancel your reservation must be made in writing. Requests received by telephone, message or voicemail to cancel are not accepted, no exceptions. Any/all changes to this reservation must be sent in writing by email or Certified mail from client. Honeymoon Hills Cabin Rentals will respond with confirmation of any changes received using email or Certified mail. Clients should not consider their reservation canceled, postponed or changed until written notice of same is received from Honeymoon Hills Cabin Rentals. No cash/credit card refunds or adjustments provided for any reason including late arrivals, guest missing first day of reserved time, guest arriving after hours that did not pre-register for their late arrival and not being able to access their property, early departures, no shows, illness, death, weather issues, road conditions, housekeeping issues, maintenance issues, wildlife or insects, or power outage. Notice of housekeeping deficiencies must be reported before 5 PM day of arrival to be remedied the next day, but no refunds will be issued. If any issue arises that cannot be remedied during your stay we will move you to any available property, but do not issue refunds. We do not guarantee any specific property or location and reserve the right to assign a comparable property.
I MADE A RESERVATION BUT NOW I WANT TO CANCEL AND HAVE MY DEPOSIT(S) REFUNDED, why can't I get a refund? This property and/or services have been reserved for your exclusive use and enjoyment thus turning away any other clients based on the fact we were holding exclusively for your use.
REFUNDS DURING OR AFTER DEPARTURE: Many property owners have equipped their property with amenities to make your stay more enjoyable. Unfortunately, we cannot refund monies or relocate guests due to any of these (TV, VCR, DVD, cable, satellite, remote control, Wi-Fi, gas log fireplace, jetted tub, hot tub, pool table, small appliances, etc) malfunctioning. Please report any maintenance issue promptly! All of our properties are privately owned. Descriptions, bed sizes, amenities are subject to change by the property's owner without notice. In the event of a mechanical failure, we will make every effort to have all reported malfunctions corrected as promptly as possible.
TRIP or TRAVEL INSURANCE: Honeymoon Hills, Inc. has partnered with Red Sky Travel Insurance to offer Sun Trip Preserver coverage as an option for our guests. Sun Trip Preserver offers trip cancellation and interruption insurance, emergency assistance and travel services, coverage for snow issues and road closure; job loss, family emergencies for you and your traveling companion(s) such as illness or death in the family as well as emergency medical coverage while on your trip. Consider insuring yourself for the unexpected that could possibly hamper your plans--the unexpected illness or weather or other emergency that could have the potential to ruin your trip. When unforeseen circumstances happen, Trip Preserver comprehensive travel insurance provides reimbursement coverage for your cabin rental, wedding ceremony and/or reception services. We highly recommend trip insurance because so much can go wrong in an individual's life and it's so inexpensive for insurance that will refund everything you have paid, just in case!
WHAT IS TRAVEL INSURANCE and HOW DOES IT WORK: Travel insurance may refund your deposits and/or payments for covered events on this reservation. Example are: snow issues and road closure; family emergencies such as illness or death in the family; job loss for you & your traveling companion(s) as well as emergency medical coverage while on your trip. If the event causing your trip cancellation or interruption occurs prior to your purchase of RedSky Travel Insurance, your trip cancellation or interruption will not be covered. Coverage of RedSky travel insurance policy begins at 12:01 a.m. the day AFTER you paid Honeymoon Hill Cabin Rentals the required premium. If you added RedSky Travel Insurance but did not pay the cost of the policy, it will not cover your event. RedSky Travel Insurance Company investigates and determines if your event will be covered by insurance. NOTE: Due to the possibility of inclement weather (snow & ice that causes power, water, cable, internet and wi-fi outages for days at a time), Travel Insurance is recommended from November - March.
ANY OPEN BALANCE DUE: Our system automatically charges remaining balance (if any) to your credit/debit card 7 days (14 days for packages with reception) prior to arrival, no exceptions. Guests paying by money order or certified check must remit balance 30 days prior to arrival. PLEASE HAVE BALANCE DUE AVAILABLE! If funds are not available, the reservation(s) is canceled without notice to guest with NO REFUND of deposits. Please make any special payment arrangements 14 days prior to arrival. We assume no responsibility for bank service charges.
WINTER TRAVEL NOTICE: We realize many are traveling in hopes of snow for skiing, however, due to our mild climate we rarely experience snow! Our weather conditions change rapidly due to our high elevations. Please check weather forecasts and come prepared with food and a properly equipped vehicle to avoid travel difficulties.
ARE MOUNTAIN ROADS PASSABLE YEAR ROUND/WINTER STORMS: We rarely experience a true snow storm in our mild climate! We do not guarantee any road surface condition. Most roads in Gatlinburg, Pigeon Forge, Sevierville and the National Park are well maintained, but are curvy, very steep and at times hazardous. Rain, sleet or snow in our mountainous terrain make driving conditions very hazardous--please be fully prepared! Some properties have gravel drives or roads. While these roads are routinely maintained, they can be bumpy at times. In the late fall, winter, and early spring it is common to have hazardous road conditions from rain, sleet or snow. Guests traveling during these seasons need four-wheel drive, snow chains, snow shovel, bags of ice melt, personal supplies including groceries and medications. Road conditions & maintenance are not guaranteed as we do not shovel to clear roads and walkways. We do not refund due to road conditions. Guests are responsible for all transportation. We do not provide transportation, transport guests, tow guest vehicles, pay for a tow truck, drive guests vehicles, transport for groceries, restaurant food or medications.
We are not responsible for any towing charges incurred. Inquire at www.wunderground.com, enter the zip code of 37738 for current/upcoming weather conditions. NO SNOW REMOVAL IS PROVIDED! If weather conditions prohibit you from leaving on your scheduled departure date by 10 AM Eastern, you will be charged an additional nights' rent plus taxes, no exceptions.
NOTE: Our staff drives full-sized four-wheel drive sport utility vehicles and rarely are inconvenienced during winter storm conditions! PLEASE BRING A VEHICLE SUITED FOR WINTER MOUNTAINOUS TERRAIN DURING A PREDICTED WINTER STORM.
Guests traveling with special medical needs: Please bring all medications, medical devices, supplies and their medical history in case of a medical emergency. If you have a medical device that requires electrical power to operate, please bring an emergency generator in case of power failure.
After hours issues (i.e. no heat, no water, locked out, etc.) call (865) 436-3901. THIS NUMBER IS TO BE USED FOR REPORTING EMERGENCY ISSUES ONLY.
ELECTRICAL POWER OUTAGES - While it is rare, sometimes in the mountains we experience electrical power outages due to inclement weather conditions. Our properties are not equipped with an emergency electrical power generator. Guests will not have water until the electric power is restored to operate the water pump. We recommend guests bring emergency flash lights, food supplies, water to drink, water to wash hands and flush toilets. Being prepared will make you much more comfortable! Please stay indoors during during storms and NEVER go near fallen electrical power lines. If you experience a power outage during your stay, call the Sevier County Electric System at 865-774-6300 (preferably from the cabin phone) to report the electrical power outage.
YOU ARE VISITING BEAR COUNTRY: CITY OF GATLINBURG GARBAGE DISPOSAL ORDINANCE REQUIRES GUESTS TO DISPOSE OF ALL GARBAGE AT OUR DUMPSTER: Our dumpster is located at 750 Honeymoon Hills Road, Gatlinburg, TN 37738 near our office just below the gazebo. The City of Gatlinburg has an ordinance requiring all garbage to be disposed of properly in our bear proof dumpster located near the office. NEVER leave garbage outdoors as it attracts bears! To avoid additional fees upon your departure, be certain to remove your garbage from the property and place it our dumpster.
WILDLIFE & INSECTS: The Great Smoky Mountains National Park is very remote making it the perfect home to thousands of plants, trees, flowers, wildlife and insects. While our properties are treated regularly for pests, ladybugs are always present, centipedes are present when we experience heavy rains, wasps are always present year round and other insects may still be present during your stay. LADYBUG NOTICE: Several years ago the National Park Service released millions of ladybugs into the Park to fight a tree-killing insect. A large population of these ladybugs were located in the Gatlinburg, Pigeon Forge & Sevierville area. Occasionally these ladybugs visit homes. Once they get inside, they cannot locate an exit. Sadly, the only way to rid them is by vacuuming them and placing them outdoors again! The park service will not allow insect spray for ladybugs since they were introduced to fight a problem. Ladybugs like warm sunny places such as windows. Even if you remove the ladybugs they will be back again in a few hours. A ladybug is small, harmless, reddish/yellowish, with small black spots. Some people believe they are for good luck! CENTIPEDE NOTICE: centipedes come out of the ground after periods of heavy rain searching for dry land and find it on porches and decks, then make their way inside. Centipedes are primarily nocturnal therefore when we have your cabin ready for you, we don't see them because they arrive during the night! Ladybugs and centipedes do not pose a threat to anyone, cannot bite, or cause harm to humans. We remove ladybugs and centipedes upon checkout, but if they appear during your stay please be patient with them. We do not 'reclean' a cabin, bring wasp spray, nor issue any refunds due to insects.
OUTDOOR HOT TUB & COVER NOTICE: On the day of your arrival, the outdoor hot tub can take up to 12 hours to return to the optimal operating temperature of 100 degrees. It is okay to use the outdoor hot tub before it has reached the optimal operating temperature. The outdoor hot tub is emptied and cleaned between each guest. Please do not report a maintenance issue unless your water has had at least 12 hours to heat. PLEASE DO NOT ADJUST SETTINGS INSIDE THE HOT TUB and do not use bubble bath, bath oil, soaps, etc in hot tub. Keep cover on hot tub at all times with the pump jets TURNED OFF when not in use. Do not lie, sit, or stand on hot tub cover as it will damage or collapse cover. Hot tub cover replacement cost is $350 and excessive cleaning fee to remove miscellaneous debris is $150. Children, women who are pregnant or may be pregnant, persons with heart conditions, have consumed alcohol, are under the influence of drugs, have sensitive skin, or are sensitive to hot tub chemicals should not use outdoor hot tub. If you have health concerns, check with your health care provider before using hot tub.
REMOTE CONTROLS: The remote control(s) for the television, DVD, and/or satellite are inspected, inventoried, checked for batteries and placed on the top of the television. Please locate all remote controls and return to the original location before you depart to guard against unnecessary charges. Remote control(s) are $30 each to replace.
RIGHT OF REFUSAL: Proof of age by State issued legal identification is required. Every guest must be prepared with State issued ID. We wish to provide a calm, relaxing atmosphere for all! Anyone causing a disturbance with other guests, ANY member of our staff, or found in violation of any written policies herein (including pet policy) will be asked to depart immediately with NO REFUND. We reserve the right to enter any property at any time for just cause without notification. Honeymoon Hills Cabin Rentals, Chapel at Honeymoon Hills, and our Minister reserves the right to refuse service to anyone for any reason.
Security: Many cabins have security alarm systems that are to be set or armed each time you leave the cabin. Monitored video and audio equipment is in use at our office, parking areas, driveways and roadways.
PLEASE NOTE: We are located in the Great Smoky Mountains of Gatlinburg, TN. All our properties are in the MOUNTAINS. Please do NOT drive a vehicle that is not well suited for curvy, steep mountain roads and steep driveways. Expect roads and driveways that are covered in rain, slick leaves, pollen, snow and/or ice during fall, winter and spring! We recommend an SUV with 4 wheel drive. Honeymoon Hills Cabin Rentals assumes no liability for transporting guests or driving guest vehicles.
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